{
  "description": "",
  "guardrails": [],
  "instructions": "",
  "persona": "",
  "phrases": {
    "en": [
      "my insurance denied the claim",
      "question about my hospital bill",
      "why was I charged twice",
      "need an itemized statement",
      "payment plan options for my balance",
      "copay amount seems wrong",
      "insurance coverage for this procedure",
      "dispute a charge on my invoice",
      "need a receipt for tax purposes",
      "was this service covered by my plan",
      "statement shows balance I dont owe",
      "why is there a balance after insurance",
      "duplicate charge on my recent visit",
      "charged for service I didnt receive",
      "unexpected bill from radiology",
      "surprise out of network bill",
      "setting up a payment plan",
      "monthly installment plan request",
      "financial hardship assistance program",
      "financial aid application question",
      "charity care eligibility question",
      "paying online portal not working",
      "credit card declined error on portal",
      "ach payment information needed",
      "mailing in a check question",
      "autopay setup for monthly bill",
      "autopay turn off request",
      "refund for overpayment please",
      "credit balance on my account",
      "how to apply credit to next bill",
      "itemized line items request",
      "cpt codes on my bill explanation",
      "why was lab charged separately",
      "anesthesia bill from hospital separate",
      "facility fee charge confusion",
      "ambulance bill insurance issue",
      "coinsurance calculation question",
      "deductible has been met but still charged",
      "out of pocket maximum hit but billed",
      "hsa payment for prior year visit",
      "fsa eligible expenses question",
      "tax id for my flexible spending account",
      "cobra payment for my insurance",
      "coordination of benefits between two plans",
      "medicare secondary billing question",
      "medicaid copay waiver question",
      "preauthorization denied charge appeal",
      "claim denied want to appeal it",
      "appeals process for my denied claim",
      "timely filing limit question",
      "medical necessity letter for billing",
      "billing code error on the eob",
      "eob does not match my bill",
      "collections notice on a paid bill",
      "settled bill but still getting calls",
      "dispute the entire bill amount",
      "negotiating a hospital bill",
      "self pay discount for uninsured visit",
      "preventive care should be free why charged",
      "dental work covered by medical question",
      "billed twice for the same test please review",
      "duplicate charge on my lab work",
      "double billed for a service",
      "look into a duplicate charge",
      "out of pocket cost estimate for procedure",
      "what will my cost be for this procedure",
      "estimate my expense for upcoming treatment",
      "how much will i pay for the surgery",
      "total cost for me with insurance",
      "does my plan cover physical therapy",
      "is physical therapy covered by my insurance",
      "coverage question for therapy sessions",
      "insurance covers what for my referral",
      "does my plan cover the specialist visit",
      "no surprises act dispute for out of network charge",
      "i received a surprise bill after emergency visit",
      "out of network provider at in-network hospital charged me",
      "good faith estimate was way lower than my actual bill",
      "my bill is four hundred dollars over the estimate",
      "independent dispute resolution process question",
      "uninsured and got a larger bill than the estimate",
      "self pay rate for my procedure please",
      "sliding scale fee eligibility question",
      "income based discount for my hospital bill",
      "financial assistance application for large balance",
      "qualify for charity care income limit question",
      "zero balance charity care approval status",
      "medical debt sent to collections by mistake",
      "paid in full but still showing a balance",
      "dispute credit report entry for medical bill",
      "collection agency contacting me for paid bill",
      "hardship waiver for my copay",
      "copay assistance program for my medication",
      "manufacturer coupon applied to my drug bill",
      "patient assistance program for expensive drug",
      "my explanation of benefits shows wrong provider",
      "eob lists a service i never received",
      "insurance reprocessed claim differently question",
      "claim was processed out of network by mistake",
      "in network provider wrongly billed out of network",
      "prior authorization retroactive approval question",
      "retro auth for emergency visit denial",
      "experimental procedure billing denial appeal",
      "inpatient vs outpatient coding difference on bill",
      "observation status billing question",
      "hospital charged inpatient when i was observation",
      "balance bill from radiologist i never met",
      "separate pathology bill from my surgery",
      "physical therapy deductible separate from medical",
      "mental health parity billing question",
      "behavioral health visit not covered same as medical",
      "telehealth visit billed at higher rate question",
      "virtual visit copay different than in person",
      "global period billing question after surgery",
      "modifier billing dispute on recent claim",
      "dme equipment covered by my plan question",
      "wheelchair rental billing insurance question",
      "home health billing question after discharge",
      "skilled nursing facility billing query",
      "readmission billing within thirty days question",
      "bundled payment confusion from my procedure"
    ]
  },
  "schema": null,
  "source": null,
  "target": null,
  "type": "action"
}
