{{ report.product }} {{ report.version }} Crash Report [@ {{ report.signature }} ]
You are seeing public and protected data.
{% else %}
You are seeing public data only.
See protected data access documentation for more
information.
{% endif %}
{{ report.uuid }}[@ {{ report.signature }} ][@ {{ report.current_signature }} ]
- Details
- Crash Annotations
- Bugzilla
- Modules
- Raw Data and Minidumps
- Extensions
- Telemetry Environment
- Correlations
- Debug {% if request.user.has_perm('crashstats.reprocess_crashes') %}
- Reprocess {% endif %}
| Signature | {{ report.signature }} More Reports Search |
|---|---|
| UUID | {{ report.uuid }} |
| Date Processed | {% if report.date_processed %} {{ report.date_processed | human_readable_iso_date }} UTC {% endif %} |
| Uptime | {{ show_duration(report.get('uptime')) }} |
| Last Crash | {{ show_duration(report.get('last_crash'), 'seconds before submission') }} |
| Install Age | {{ show_duration(report.get('install_age'), 'seconds since version was first installed') }} |
| Install Time | {% if raw.InstallTime %} {{ raw.InstallTime | timestamp_to_date }} {% endif %} |
| Product | {{ report.product }} |
| Release Channel | {{ report.release_channel }} |
| Version | {{ report.version }} |
| Build ID | {% if report.build %} {{ report.build }} ({{ report.build | buildid_to_date }}) {% if product_details.in_buildhub %} Buildhub data {% endif %} {% endif %} |
| Application Build ID | {{ report.application_build_id }} |
| Android PackageName | {{ report.android_packagename }} |
| OS | {{ report.os_pretty_version or report.os_name }} |
| OS Version | {{ report.os_version }} |
| Android Version |
{{ raw.Android_Version }}
|
| Windows Error Reporting |
{{ report.windows_error_reporting }}
|
| Build Architecture | {{ report.cpu_arch }} |
| CPU Info |
{% if report.cpu_info %}
{% if is_dangerous_cpu(report.cpu_arch, report.cpu_info) %}
{% endif %}
{{ report.cpu_info }}
{% endif %}
|
| CPU Count | {{ report.cpu_count }} |
| Android Manufacturer |
{{ raw.Android_Manufacturer }}
|
| Android Model |
{{ raw.Android_Model }}
|
| Android CPU ABI |
{{ raw.Android_CPU_ABI}}
|
| Adapter Vendor ID |
{% if raw.AdapterVendorName %}
{{ raw.AdapterVendorName }} ({{ raw.AdapterVendorID }})
{% else %}
{{ raw.AdapterVendorID }}
{% endif %}
|
| Adapter Device ID |
{% if raw.AdapterDeviceName %}
{{ raw.AdapterDeviceName }} ({{ raw.AdapterDeviceID }})
{% else %}
{{ raw.AdapterDeviceID }}
{% endif %}
|
| Startup Crash |
{{ booleanish_to_boolean(raw.StartupCrash) }}
|
| Has guard page access |
{{ report.has_guard_page_access }}
|
| Possible bit flips max confidence |
{{ report.possible_bit_flips_max_confidence }}%
|
| Crash Inconsistencies |
{{ report.crash_inconsistencies }}
|
| Process Type | {{ report.process_type or "parent" }} {% if report.process_type == "content" and request.user.has_perm("crashstats.view_pii") -%} ({{ raw.RemoteType or 'web' }}) - {{ protected_warning() }} {%- endif %} {% if report.process_type == "plugin" -%} ({{ report.PluginName or "No name" }}, ver: {{ report.PluginVersion or "Unknown" }}, filename: {{ report.PluginFilename or "" }}) {%- endif %} |
| MOZ_CRASH Reason (Raw) | {{ report.moz_crash_reason_raw }} - {{ protected_warning() }} |
| MOZ_CRASH Reason (Sanitized) | {{ report.moz_crash_reason }} |
| Crash Reason | {{ report.reason }} |
| Crash Address | {{ report.address }} |
| Last Error Value | {{ parsed_dump.threads[crashing_thread].last_error_value }} |
| Mac Crash info | {{ report.mac_crash_info }} |
| Java Stack Trace (Raw) |
{{ report.java_stack_trace_raw }}
{{ protected_warning() }}
|
| Java Stack Trace (Redacted) |
{{ report.java_stack_trace }}
|
| URL | {% if raw.URL %} {{ raw.URL }} {% endif %} - {{ protected_warning() }} |
| User Comments | {% if report.user_comments %} {{ report.user_comments | linebreaks }} {% endif %} - {{ protected_warning() }} |
| Total Virtual Memory | {{ show_filesize(raw.get('TotalVirtualMemory')) }} |
| Available Virtual Memory | {{ show_filesize(raw.get('AvailableVirtualMemory')) }} |
| Available Page File | {{ show_filesize(raw.get('AvailablePageFile')) }} |
| Available Physical Memory | {{ show_filesize(raw.get('AvailablePhysicalMemory')) }} |
| System Memory Use Percentage | {{ raw.SystemMemoryUsePercentage }} |
| OOM Allocation Size | {{ show_filesize(raw.get('OOMAllocationSize')) }} |
| PHC Kind | {{ report.phc_kind }} - {{ protected_warning() }} |
| PHC Usable Size | {{ report.phc_usable_size }} - {{ protected_warning() }} |
| PHC Base Address | {{ report.phc_base_address }} - {{ protected_warning() }} |
| PHC Alloc Stack | {{ report.phc_alloc_stack }} - {{ protected_warning() }} |
| PHC Free Stack | {{ report.phc_free_stack }} - {{ protected_warning() }} |
| MR: explicit | {{ show_filesize(report.memory_measures.explicit) }} |
| MR: gfx-textures | {{ show_filesize(report.memory_measures.gfx_textures) }} |
| MR: ghost-windows |
{{ report.memory_measures.ghost_windows }}
|
| MR: heap-allocated | {{ show_filesize(report.memory_measures.heap_allocated) }} |
| MR: heap-overhead | {{ show_filesize(report.memory_measures.heap_overhead) }} |
| MR: heap-unclassified | {{ show_filesize(report.memory_measures.heap_unclassified) }} |
| MR: host-object-urls |
{{ report.memory_measures.host_object_urls }}
|
| MR: images | {{ show_filesize(report.memory_measures.images) }} |
| MR: js-main-runtime | {{ show_filesize(report.memory_measures.js_main_runtime) }} |
| MR: private | {{ show_filesize(report.memory_measures.private) }} |
| MR: resident | {{ show_filesize(report.memory_measures.resident) }} |
| MR: resident-unique | {{ show_filesize(report.memory_measures.resident_unique) }} |
| MR: system-heap-allocated | {{ show_filesize(report.memory_measures.system_heap_allocated) }} |
| MR: top(none)/detached | {{ show_filesize(report.memory_measures.top_none_detached) }} |
| MR: vsize | {{ show_filesize(report.memory_measures.vsize) }} |
| MR: vsize-max-contiguous | {{ show_filesize(report.memory_measures.vsize_max_contiguous) }} |
| Accessibility |
{{ raw.Accessibility }}
|
| EMCheckCompatibility |
{% if report.addons_checked %}True{% else %}False{% endif %}
|
| Soft Errors | {{ report.soft_errors }} - {{ protected_warning() }} |
| App Notes |
{{ report.app_notes }}
|
Exception: {{ stacktrace.module }}.{{ stacktrace.type }}
Message: {% if stacktrace.value %}{{ stacktrace.value }}{% else %}--{% endif %}
Note: Java exception messages are protected data.
Protected data policy.
| Frame | Module | Function | Source | In app? |
|---|---|---|---|---|
| {{ loop.index0 }} | {{ frame.module }} | {{ frame.function }} | {{ frame.filename }}:{{ frame.lineno }} | {{ frame.in_app }} |
Crashing Thread ({{ crashing_thread }}){% if parsed_dump.threads[crashing_thread].thread_name %}, Name: {{ parsed_dump.threads[crashing_thread].thread_name }}{% endif %}
| Frame | Module | Signature | Source | Trust |
|---|---|---|---|---|
| {{ frame.truncated.msg }} | ||||
| {% if frame.missing_symbols %} Ø {% endif %} {{ frame.frame }} | {{ frame.module }} | {{ inline.function }} | {{ source_link(inline.source_link, inline.file, inline.line) }} | inlined |
| {% if frame.missing_symbols %} Ø {% endif %} {{ frame.frame }} | {{ frame.module }} | {{ frame.signature }} | {{ source_link(frame.source_link, frame.file, frame.line) }} | {{ frame.trust }} |
Thread {{ thread.thread }}{% if thread.thread_name %}, Name: {{ thread.thread_name }}{% endif %}
| Frame | Module | Signature | Source | Trust |
|---|---|---|---|---|
| truncated {{ frame.truncated|digitgroupseparator }} frames... | ||||
| {% if frame.missing_symbols %} Ø {% endif %} {{ frame.frame }} | {{ frame.module }} | {{ inline.function }} | {{ source_link(inline.source_link, inline.file, inline.line) }} | inlined |
| {% if frame.missing_symbols %} Ø {% endif %} {{ frame.frame }} | {{ frame.module }} | {{ frame.signature }} | {{ source_link(frame.source_link, frame.file, frame.line) }} | {{ frame.trust }} |
Breadcrumbs
{{ protected_warning() }} - {% if report.breadcrumbs|length > 10 %} Latest 10 breadcrumbs (out of {{ report.breadcrumbs|length }}) {% else %} All {{ report.breadcrumbs|length }} breadcrumbs {% endif %}
| Level | Type | Category | Data | Timestamp |
|---|---|---|---|---|
| {{ item.level }} | {{ item.type }} | {{ item.category }} |
{% if item.message %}message: {{ item.message }} {% endif %} {% for key, val in item.data.items()|sort %} {{ key }}: {{ val }} {% endfor %} |
{{ item.timestamp }} |
Public data
| {% if key %} {{ key }} {% else %} empty key {% endif %} | {{ raw[key] }} |
|---|
Protected data
| {% if key %} {{ key }} {% else %} empty key {% endif %} | {{ raw[key] }} |
|---|
Create a bug: {% for text, template in product_details.bug_links %} {{ text }} {% if not loop.last %}|{% endif %} {% endfor %}
Related Bugs
-
{% for bug in bug_associations %}
- {{ show_bug_link(bug.bug_id) }} {% endfor %}
Modules
{% if parsed_dump.modules %}| Filename | Version | Debug Identifier | Debug Filename | {% if parsed_dump.modules_contains_cert_info %}Signed By | {% endif %}
|---|---|---|---|---|
| {% if module.missing_symbols %} Ø {% endif %} {% if module.symbol_url %} {{ module.filename }} {% else %} {{ module.filename }} {% endif %} | {{ module.version or "" }} | {{ module.debug_id }} | {{ module.debug_file }} | {% if parsed_dump.modules_contains_cert_info %}{% if module.cert_subject %}{{ module.cert_subject }}{% endif %} | {% endif %}
Unloaded modules
{% if parsed_dump.unloaded_modules %}| Filename | Code id | Signed By |
|---|---|---|
| {{ module.filename }} | {{ module.code_id}} | {% if module.cert_subject %}{{ module.cert_subject }}{% endif %} |
Download crash annotations, processed crash, minidump, and memory report data
{% if request.user.has_perm('crashstats.view_pii') or request.user.has_perm('crashstats.view_rawdump') %}{{ protected_warning() }} Crash annotations and processed crash report contain protected data. Please don't share minidumps with third-parties. See Protected data policy for details.
{% if request.user.has_perm('crashstats.view_pii') %}-
{% for name, url in raw_data_urls %}
- {{ name }} {% endfor %}
Dumps:
-
{% for name, url in raw_dump_urls %}
- {{ name }} {% endfor %}
No dumps available.
{% endif %} {% endif %} {% if request.user.has_perm('crashstats.view_rawdump') and not raw_dump_urls %}There are no dumps or memory report to download.
{% endif %} {% elif request.user and request.user.is_active %}You do not have access to protected data. You need to be logged in and have access to protected data to see links to crash report data. See protected data access documentation for more information.
{% else %}You are not logged in. You need to be logged in and have access to protected data to see links to crash report data. See protected data access documentation for more information.
{% endif %}minidump-stackwalk output
No dump available.
{% endif %}| Extension Id | Name | Version | System? | Signed state |
|---|---|---|---|---|
| {{ addon.id or "" }} | {{ addon.name or "" }} | {{ addon.version or "" }} | {{ addon.is_system or "" }} | {{ addon.get_signed_state_name() }} |
No extensions were installed.
{% endif %}No telemetry environment data available.
{% endif %}Debug
Information about ingestion and processing this crash report.
{% if request.user.has_perm('crashstats.view_pii') and request.user.has_perm('crashstats.view_rawdump') %} {{ protected_warning() }}Timeline
| Collected | {{ raw.submitted_timestamp | human_readable_iso_date }} UTC |
|---|---|
| Start processing | {{ report.started_datetime | human_readable_iso_date }} UTC |
| End processing | {{ report.completed_datetime | human_readable_iso_date }} UTC |
Collector
| uuid | {{ raw.uuid }} | ||
|---|---|---|---|
| submitted_timestamp | {{ raw.submitted_timestamp | human_readable_iso_date }} UTC | ||
| version | {{ raw.version }} | ||
| Throttleable | {{ raw.Throttleable|default("--") }} | ||
| SubmittedFrom | {{ raw.SubmittedFrom|default("--") }} | ||
| SubmittedFromInfobar | {{ raw.SubmittedFromInfobar|default("--") }} | ||
| {{ key }} |
{% if key == "collector_notes" %}
{{ val | join("\n") }}
{% elif key == "dump_checksums" %}
|
Processor
| Processing pipeline timestamps (most recent) |
start: {{ report.started_datetime | human_readable_iso_date }} UTC → end: {{ report.completed_datetime | human_readable_iso_date }} UTC {% if report.started_datetime and report.completed_datetime %} ({{ show_delta_duration(report.started_datetime, report.completed_datetime) }}) {% endif %} | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| # of times processed | {{ report.processor_history|length + 1 }} | ||||||||
| Stackwalker |
|
||||||||
| Signature |
|
||||||||
| Processor notes |
{{ report.processor_notes }}
|
||||||||
| Processor history |
{% if report.processor_history %}
{% for item in report.processor_history %}
{{ item }}
{% endfor %}
{% endif %}
|
You do not have access to protected data. You need to be logged in and have access to protected data to see debug information for crash ingestion. See protected data access documentation for more information.
{% endif %}Reprocessing will submit the this raw crash back into the processors and the new processed crash will replace the existing one. The raw crash will never change.
Sending crash ID in for reprocessing...
Success!
It's hard to predict when this crash will be precisely reprocessed and the new processed crash uploaded.
Sadly, it seems we were unable to send this crash in for reprocessing.
HTTP Status code: