Sara Crane, Director, USA.gov I GobiernoUSA.gov I Kids.gov 
Russell O'Neill, PMP, IT Specialist/IT Project Manager USA.gov 

  AFFIRM Leadership Award for Innovative Applications - Mary Sue Deffily and the 

USASearch Program Team 

  Federal Computer Week Rising Star Awards - Jessica Milcetich and Zach 

Baldwin 

  Excellence.gov Awards Finalist - Data.gov 

 

InformationWeek 2011Government Innovator Award Winner - USASearch 
Program 

Helpful Links 

www.GSA.gov/OCSIT  

www.GSA.gov/Open  

www.USA.gov 

www.GobiernoUSA.gov 

www.Publications.USA.gov  

www.Search.USA.gov  

www.Apps.gov 

www.Data.gov 

www.Challenge.gov 

www.Citizen.apps.gov  

www.info.apps.gov  

www.Kids.gov 

www.HowTo.gov 

FY 2011 GSA • OCSIT ANNUAL REPORT 45 

 
 
 
 
 
Budget Appendix 

The U.S. General Services Administration’s (GSA) Office of Citizen Services and 
Innovative Technologies (OCSIT) develops and delivers low-cost, high-value services 
and solutions that are used across government, enabling efficiencies, savings, and cost-
avoidance that far exceed OCSIT's modest budget.    

E-Government Fund  

The E-Government (E-Gov) Fund facilitates adoption of innovative technologies that 
improve operational efficiency and effectiveness government-wide.  E-Gov allows 
development of solutions that can be leveraged outside the resources and mission of 
any single agency.  E-Gov initiatives enable billions of dollars in long-term savings, 
many orders of magnitude above the $8M FY 11 E-Gov budget. 

Program 

Performance.gov 

Federal Risk Authorization and Management Program 
(FedRAMP) 

Federal Cloud Computing/Data Center Consolidation 

IT Dashboard 

Data.gov 

Challenges Platform 

Citizen Engagement Platform (Apps.gov) 

USASpending.gov* 

Small Business Dashboard* 

FFATA Subawards Reporting System Assistance* 

Total 

*Funded by OCSIT, managed by GSA Office of Government-wide Policy 

Budget 

$1.1M 

$0.3M 

$0.44M 

$1.06M 

$0.9M 

$0 

$0 

$1.2M 

$0.1M 

$2.88M 

$8M 

46  FY 2011 GSA • OCSIT ANNUAL REPORT 

 
 
 
 
 
 
 
 
 
Federal Citizen Services Fund  

Federal Citizen Services Fund (FCS) operations serve as the authoritative source for 
public government information and services.  FCS enables citizen access and 
engagement through an array of direct services via the internet, phone, email, and print.  
The FCS fund saved the government over $76M in FY11 in cost avoidance by offering 
agencies no or low-cost government-wide policy-compliant solutions and by eliminating 
costly and duplicative procurements. 

Program 

Contact Center Services 

Printed Publications Services and Citizen Outreach 

Budget 

$8.6M 

$3.9M 

Web Management and Content (USA.gov & GobiernoUSA.gov) 

$6.1M 

Center for Excellence in Digital Government (CEDG) 

Information Technology Services Solutions (ITSS) 

Total 

$4.6M 

$10.8M 

$34M 

FY 2011 GSA • OCSIT ANNUAL REPORT 47 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
