Sara Crane, Director, USA.gov I GobiernoUSA.gov I Kids.gov
Russell O'Neill, PMP, IT Specialist/IT Project Manager USA.gov

AFFIRM Leadership Award for Innovative Applications - Mary Sue Deffily and the
USASearch Program Team

Federal Computer Week Rising Star Awards - Jessica Milcetich and Zach
Baldwin

Excellence.gov Awards Finalist - Data.gov

InformationWeek 2011Government Innovator Award Winner - USASearch
Program
Helpful Links
www.GSA.gov/OCSIT
www.GSA.gov/Open
www.USA.gov
www.GobiernoUSA.gov
www.Publications.USA.gov
www.Search.USA.gov
www.Apps.gov
www.Data.gov
www.Challenge.gov
www.Citizen.apps.gov
www.info.apps.gov
www.Kids.gov
www.HowTo.gov
FY 2011 GSA • OCSIT ANNUAL REPORT 45

Budget Appendix
The U.S. General Services Administration’s (GSA) Office of Citizen Services and
Innovative Technologies (OCSIT) develops and delivers low-cost, high-value services
and solutions that are used across government, enabling efficiencies, savings, and cost-
avoidance that far exceed OCSIT's modest budget.
E-Government Fund
The E-Government (E-Gov) Fund facilitates adoption of innovative technologies that
improve operational efficiency and effectiveness government-wide. E-Gov allows
development of solutions that can be leveraged outside the resources and mission of
any single agency. E-Gov initiatives enable billions of dollars in long-term savings,
many orders of magnitude above the $8M FY 11 E-Gov budget.
Program Budget
Performance.gov $1.1M
Federal Risk Authorization and Management Program
(FedRAMP) $0.3M
Federal Cloud Computing/Data Center Consolidation $0.44M
IT Dashboard $1.06M
Data.gov $0.9M
Challenges Platform $0
Citizen Engagement Platform (Apps.gov) $0
USASpending.gov* $1.2M
Small Business Dashboard* $0.1M
FFATA Subawards Reporting System Assistance* $2.88M
Total $8M
*Funded by OCSIT, managed by GSA Office of Government-wide Policy
46 FY 2011 GSA • OCSIT ANNUAL REPORT

Federal Citizen Services Fund
Federal Citizen Services Fund (FCS) operations serve as the authoritative source for
public government information and services. FCS enables citizen access and
engagement through an array of direct services via the internet, phone, email, and print.
The FCS fund saved the government over $76M in FY11 in cost avoidance by offering
agencies no or low-cost government-wide policy-compliant solutions and by eliminating
costly and duplicative procurements.
Program Budget
Contact Center Services $8.6M
Printed Publications Services and Citizen Outreach $3.9M
Web Management and Content (USA.gov & GobiernoUSA.gov) $6.1M
Center for Excellence in Digital Government (CEDG) $4.6M
Information Technology Services Solutions (ITSS) $10.8M
Total $34M
FY 2011 GSA • OCSIT ANNUAL REPORT 47