FY 2011 GSA • OCSIT ANNUAL REPORT
45 
 
Sara Crane, Director, USA.gov I GobiernoUSA.gov I Kids.gov 
Russell O'Neill, PMP, IT Specialist/IT Project Manager USA.gov 
 
AFFIRM Leadership Award for Innovative Applications - Mary Sue Deffily and the 
USASearch Program Team 
 
Federal Computer Week Rising Star Awards - Jessica Milcetich and Zach 
Baldwin 
 
Excellence.gov Awards Finalist - Data.gov 
 
InformationWeek 2011Government Innovator Award Winner - USASearch 
Program 
 
Helpful Links 
www.GSA.gov/OCSIT  
www.GSA.gov/Open  
www.USA.gov 
www.GobiernoUSA.gov 
www.Publications.USA.gov  
www.Search.USA.gov  
www.Apps.gov 
www.Data.gov 
www.Challenge.gov 
www.Citizen.apps.gov  
www.info.apps.gov  
www.Kids.gov 
www.HowTo.gov 
 
 
 


46  FY 2011 GSA • OCSIT ANNUAL REPORT 
 
Budget Appendix 
The U.S. General Services Administration’s (GSA) Office of Citizen Services and 
Innovative Technologies (OCSIT) develops and delivers low-cost, high-value services 
and solutions that are used across government, enabling efficiencies, savings, and cost-
avoidance that far exceed OCSIT's modest budget.    
 
E-Government Fund  
The E-Government (E-Gov) Fund facilitates adoption of innovative technologies that 
improve operational efficiency and effectiveness government-wide.  E-Gov allows 
development of solutions that can be leveraged outside the resources and mission of 
any single agency.  E-Gov initiatives enable billions of dollars in long-term savings, 
many orders of magnitude above the $8M FY 11 E-Gov budget. 
 
Program 
Budget 
Performance.gov 
$1.1M 
Federal Risk Authorization and Management Program 
(FedRAMP) 
$0.3M 
Federal Cloud Computing/Data Center Consolidation 
$0.44M 
IT Dashboard 
$1.06M 
Data.gov 
$0.9M 
Challenges Platform 
$0 
Citizen Engagement Platform (Apps.gov) 
$0 
USASpending.gov* 
$1.2M 
Small Business Dashboard* 
$0.1M 
FFATA Subawards Reporting System Assistance* 
$2.88M 
Total 
$8M 
*Funded by OCSIT, managed by GSA Office of Government-wide Policy 
 
 
 
 
 
 


FY 2011 GSA • OCSIT ANNUAL REPORT
47 
 
Federal Citizen Services Fund  
 
Federal Citizen Services Fund (FCS) operations serve as the authoritative source for 
public government information and services.  FCS enables citizen access and 
engagement through an array of direct services via the internet, phone, email, and print.  
The FCS fund saved the government over $76M in FY11 in cost avoidance by offering 
agencies no or low-cost government-wide policy-compliant solutions and by eliminating 
costly and duplicative procurements. 
 
Program 
Budget 
Contact Center Services 
$8.6M 
Printed Publications Services and Citizen Outreach 
$3.9M 
Web Management and Content (USA.gov & GobiernoUSA.gov) 
$6.1M 
Center for Excellence in Digital Government (CEDG) 
$4.6M 
Information Technology Services Solutions (ITSS) 
$10.8M 
Total 
$34M 
 
 
 
 
 
 
 
 
 
 
 
 
